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Unable to reach http://xfinity.com/myxfi

Contributor

Unable to reach http://xfinity.com/myxfi

using microsoft edge  http://xfinity.com/myxfi  will not load, i have refreshed, reloaded, cleared, (cache, data, cookies) reset dns, gateway all the basic troubleshooting tasks nothing helps 

all i get is this message   please help Smiley Happy

 

 

This page is having a problem loading

We tried to load this page for you a few times, but there is still a problem with this site. We know you have better things to do than to watch this page reload over and over again so try coming back to this page later.

Email Expert

Re: Unable to reach http://xfinity.com/myxfi

I'm on a Mac using Chrome, and using the link you posted I get an error page saying it can't find the page.  So I'm guessing it's not Edge with the problem, but rather a bad link.




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Contributor

Re: Unable to reach http://xfinity.com/myxfi

I can connect to with chrome just not microsoft edge

 

Email Expert

Re: Unable to reach http://xfinity.com/myxfi

Interesting.  I am using Chrome on a Mac, and when I click on the link you posted I get this-------------------------------

 

 

Screen Shot 2017-07-17 at 9.08.21 AM.jpg




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Contributor

Re: Unable to reach http://xfinity.com/myxfi

with a bit of reloading I get  a partial page but still dosent load but I had that address wrong it is https://internet.xfinity.com/  (the xfinity xFi page)

Email Expert

Re: Unable to reach http://xfinity.com/myxfi

Well when I click on the second link I get this--------------------------

 

Screen Shot 2017-07-17 at 9.45.14 AM.jpg

 

 

In order to access that function, it seems you need to have one of two Comcast approved Arris modems.  I have my own Zoom modem, so I can't use the service.




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Contributor

Re: Unable to reach http://xfinity.com/myxfi

I have the comcast equipment, I can connect with chrome but not with Edge(I prefer edge) and am hoping for a solution for this issue.

thank you for your reply