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Unable to log into email. Access requires........internet

SOLVED
Posted by
Frequent Visitor

Message 1 of 14
3,625 Views
I am tired of seeing the below message when I try to sign into my email.

This seems to be a problem though out the years.  What is causing this glitch?

 

I spent a long time "chatting on IM" with the comcast helpers yesterday.  I was told the problem was that my internet service had been removed from my account.  We DID NOT remove it.  Now we never lost the internet. 

 

Hubby lost his email about 3-4 weeks ago.  I tried to see if I could "fix" it and when everything I tried failed I told hubby to call Comcast.  Then yesterday I go to get into my mail and now I am getting the same (below) info.

 

Please help!

Thanks!

Kathy

Access requires Comcast High-Speed Internet

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13 REPLIES
Posted by
Official Employee

Message 2 of 14
3,642 Views
Solution

The techs on 800-Comcast should be able to fix that.  There might be a problem in our billing system where it doesn't think you have valid internet service for whatever reason.  They should be able to verify with you that everything is okay and fix the problem.  I'm not sure if the people on the chat service have the same access to our billing system.  If the call center can't fix the problem let me know.  I'm sorry that you've had to go back and forth.




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Posted by
Visitor
Message 3 of 14
3,052 Views

i have the same prob i cant get into my emails and i have already talked to comcast and they cant figure it out can you

 

Posted by
Official Employee

Message 4 of 14
3,044 Views

Are you getting the same error message as above?




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Posted by
Visitor
Message 5 of 14
3,021 Views

I am having that also.  Multiple computers, multiple accounts.  This started happening after I went to business class at my home, but also kept my residential service (downgraded from 50 meg).  It takes multiple attempts to log in, but my Iphone seems to be getting the emails fine.  Seems to only happen when I close my browser, Mozilla 7.0.1

 

Edit:  All other site settings and user names are stored and have no issues with log in.

Posted by
Official Employee

Message 6 of 14
3,012 Views

These types of messages are most likely discrepancies in your account information that can be fixed by calling 800-COMCAST.  They have the access needed to fix these issues.




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Posted by
Visitor
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Message 7 of 14
2,823 Views

I'M A SENIOR CITIZEN, CAN'T OPEN M EMAIL ?????

Posted by
Official Employee

Message 8 of 14
2,807 Views

Are you getting that same message about needing high speed internet? If not, can you provide what you are trying to do and what issues you are having - provide any error messages if necessary?




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Posted by
Email Expert

Message 9 of 14
2,296 Views
Posted by
Visitor
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Message 10 of 14
1,911 Views

BS. I had the same problem, the tech I talked to online said she had fixed it and I would be able to access email - well, three days later i still can't. Guess I'll have to call and go thru the same BS again.

Posted by
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Message 11 of 14
1,385 Views

I just had the same issue that others are having w/ the requires internet connection when ur allready logged in. It seems in my case, my old account 2 yrs ago, my email never got transfered but still worked up until reciently all fixed now thanks to Dustin

Posted by
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Message 12 of 14
696 Views

I had the same problem and the tech on the phone said it had to go tier two and I should wait for a call, it has been more than 24 hours, and I even made a second call. No resolution.

Posted by
Official Employee

Message 13 of 14
684 Views

Hello

 

Your email accounts should now be resolved, please verify and let me know if any issue remains.

 

Regards,

ComcastBrian




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Posted by
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Message 14 of 14
582 Views

I'm glad I found this thread here.  I've had the same issue with one of my three Comcast accounts when clicking the email link: "Access requires Comcast High Speed Internet" .  The other two email accounts work perfectly fine.  I called the 800 number last week and was on the phone with them for at least half an hour, and when we ended the call they told me that an email specialist would have it resolved within 24 hours.  I have yet to see resolution and am not confident that another phone call will do any good.