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Unable to create new folders in email inbox

New Poster

Unable to create new folders in email inbox

Have been converted to the new email system.  My old folders are still there and accessible.  But I am unable to create any new folders.  When I click on the + sign next to "My Folders", enter the name in the dialogue box, then click "Add", all I get is the circle with the red slash through it & nothing happens.  How to resolve?

New Poster

Re: Unable to create new folders in email inbox

Click on the 3 bars next to "Inbox".  You should see "Add New Folder".  Try creating your new folder that way.  I had the same problem and this worked for me.

New Poster

Re: Unable to create new folders in email inbox

I'm having the same problem.  I've tried both clicking on the + sign next to my folders and on the 3 bars next to Inbox.  Either way, I get the same circle with the red slash.

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