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Unable to access email on newly provisioned account

Regular Visitor

Unable to access email on newly provisioned account

Can someone help?  I've been getting no where with chat, phone and twitter support.

 

When I try to check my email on an account I just setup, I am getting the following error message.

 

"Access requires Comcast High-Speed Internet"

 

http://imgur.com/NGE6gb3

Gold Problem Solver

Re: Unable to access email on newly provisioned account

The message means your Comcast internet account is not set up correctly. Please contact one of their reps, report the message to them, and have them fix it. Call them at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/.

Regular Visitor

Re: Unable to access email on newly provisioned account

Thanks BruceW, I've already tried calling and chatting with no success.  I've gotten the typical tier 1 troubleshooting steps such as resseting my password, checking my outlook settings (even though i'm not even using outlook etc).

 

I tried getting passed the tier 1 level of tech support but have gotten hung up on and been told someone would call me back which never happened.

 

I was hoping someone here could help and fix the issue directly.

Gold Problem Solver

Re: Unable to access email on newly provisioned account


shuebacca wrote: ... I was hoping someone here could help and fix the issue directly.

If they don't, send an email to the team at "we_can_help@cable.comcast.com". Include:

    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem

One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular reps.

You can also reach this group on Twitter at https://twitter.com/ComcastCares/ and on Facebook at https://www.facebook.com/Xfinity.

Regular Visitor

Re: Unable to access email on newly provisioned account

Thanks Bruce, I'll email them and see if I get anywhere this time.