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Unable to access email inbox

Regular Visitor

Unable to access email inbox

I cannot read my email inbox online. Nothing appears in my inbox, whereas I can see all the spam email. Here's a screen shot of the inbox--see how the site seems to be loading but nothing happens. I use Firefox in Windows 10 and have also tried to access my email with Google Chrome and Microsoft Edge. The issue is exactly the same. I have deleted Firefox cache and history, closed Firefox and reloaded it. Same issue continues. Thanks for any helpful feedback! 

 

Comcast_InBox.jpg

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Email Expert

Re: Unable to access email inbox

Try signing out of the account and back in again.  Does the issue persist?  If so post back.




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Regular Visitor

Re: Unable to access email inbox

Thanks. Unfortunately, the issue persists even after I sign out and sign back in.

Email Expert

Re: Unable to access email inbox

Right then.  I'm going to escalate this to the forum administrator to see if someone can look at your account and see if something is wrong at their end.




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Admin1

Re: Unable to access email inbox

Tigony -- Have you tried to access your email via Mobile App? I'd like to see if this issue is showing for both Mobile devices and your PC. 




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Regular Visitor

Re: Unable to access email inbox


ComcastZach wrote:

Tigony -- Have you tried to access your email via Mobile App? I'd like to see if this issue is showing for both Mobile devices and your PC. 


Thanks for the suggestion. No, I didn't try to access my email via Mobile App, but yesterday, I attempted to move all my inbox to a new box that I named "old inbox" inside my files. When I went back to my email online a little later, all the email from my inbox was in this new box. From then on, all new email appears in my inbox. So now I am fine, even though I am not sure how this happened!

 

Thanks again to everyone who read my message and offered help.

Admin1

Re: Unable to access email inbox

You're welcome. Strange situation but glad to hear to it seems to have resolved itself. 




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