Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,867

members

1,051

online

28,851

topics

Top

Unable to access Australian web site

Regular Visitor

Unable to access Australian web site

I have been unable to access a web site in Australia via Comcast's network:

http://members.iinet.net.au/~ianmav/

I have no trouble reaching other sites, and I have verified with other Comcast customers in PA and NJ that they are also unable to reach the site.  A traceroute to members.iinet.net.au hangs after the 4th hop:traceroute to members.iinet.net.au (203.0.178.90), 30 hops max, 60 byte packets
1 gateway (192.168.202.38) 0.829 ms 0.682 ms 41.686 ms
2 96.120.xxx.xxx (96.120.xxx.xxx) 9.200 ms 15.298 ms 16.796 ms
3 68.85.46.1 (68.85.46.1) 16.341 ms 16.174 ms 16.340 ms
4 be-45-ar01.lancaster.pa.pitt.comcast.net (96.108.4.89) 20.800 ms 21.632 ms 21.830 ms
5 * * *

I tried chatting with online support, who persisted in blaming my computer.  Anyone who knows networking would recognize this as a ROUTING issue.  Can someone please address this?

Regular Visitor

Re: Unable to access Australian web site

Additional info.  I telnetted to the route server in NY, which was also unable to reach the site:

 

route-server.newyork.ny.ibone>traceroute members.iinet.net.au
Translating "members.iinet.net.au"...domain server (68.87.64.164) (68.87.66.164)

Type escape sequence to abort.
Tracing the route to members.iinet.net.au (203.0.178.90)

1 * * *
2 * * *
3 * * *

 

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 146 views
  • 0 kudos
  • 1 in conversation