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Two apparent versions of online email client

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New Poster

Two apparent versions of online email client

I have a few email addresses, and with 2 I get a better version of the email client than I get with the third one -- which is the email address I usually use.

 

The better version of the web client has this address: https://web.mail.comcast.net/zimbra/mail?app=mail#1

The other version has this address: https://web.mail.comcast.net/zimbra/h/search#1

 

How do I get all my email addresses to use the first version, (the one that ends (mail?app=mail#1)

 

Just pasting in the other address doesn't work, it reverts. 

 

The less-good version lacks some of the options of the better one, such as being able to choose where the view pane is -- it's stuck at the bottom.

Accepted Solution

Re: Two apparent versions of online email client

When you are in email in one of the accounts that is "right", go to Preferences and General and see whether you are using the Full or Lite version. Choosing Edit at the right of that line will show this:

XfinityChooseFullLite.jpg

 

Then do the same in the account that has the "wrong" version and change it. The current system will save and switch without your having to sign out. Just now when I did it, there were some hiccups, but it did switch between Full and Lite without signing out. 

 

Look at Preferences and General.

View answer in context
Customer Expert

Re: Two apparent versions of online email client

When you are in email in one of the accounts that is "right", go to Preferences and General and see whether you are using the Full or Lite version. Choosing Edit at the right of that line will show this:

XfinityChooseFullLite.jpg

 

Then do the same in the account that has the "wrong" version and change it. The current system will save and switch without your having to sign out. Just now when I did it, there were some hiccups, but it did switch between Full and Lite without signing out. 

 

Look at Preferences and General.




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New Poster

Re: Two apparent versions of online email client

Thank you! That was what I needed.

Gold Problem Solver

Re: Two apparent versions of online email client

".../zimbra/mail..."        = Full version

".../zimbra/h/search..." = Lite version