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This is unacceptable.

New Poster

This is unacceptable.

I read where two Comcast employees posted yesterday that the email issues had been resolved.  Mine has not been resolved as I still cannot receive email.  I spent a lot of time on the phone with Comcast about this today to no avail.  This is unacceptable. 

Email Expert

Re: This is unacceptable.

Did any of the phone support people mention this?------------------

 

One thing to check for sure-------check to see if your "Safe List" has become enabled.  If you are still on the old email format, from the Inbox page go to Preferences>>>>>Email>>>>>>Email Safe List.  If you are on the new format, on the Inbox page click on the gear icon in the upper right hand corner of the screen, then on Settings>>>>>Mail>>>>>>Advanced Mail Settings>>>>>Email Safe List.  If it is enabled, nothing will get to your Inbox unless you had put the contact on that list.  So if it is, turn it off.




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New Poster

Re: This is unacceptable.

Last email we received was 3/8/17.  I've chatted with a Comcast rep, I spoke with 2 Comcast reps and they have not been been able to help.  They turned it over to an engineer -- who we have yet to hear from.  They claim there are no known issues which I'm starting to believe is BS.  No email coming through on phone, laptop or iPad -- all get a message saying internal server error.