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Subsidiary email account not receiving emails

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Posted by
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Message 1 of 10
638 Views

Yesterday one of my subsidiary email accounts stopped receiving emails.  I have contacted Comcast and was told a trouble ticket has been filed, but it has been 36 hours since I received any emails and I am concerned that there may be some important ones.

 

I have tried Xfinity, Firefox, Windows 7, Outlook but none of them receive emails for this one account.  My primary account and two other subsidiary accounts are working fine.

 

Help!

9 REPLIES
Posted by
Email Expert

Message 2 of 10
597 Views

Have you checked the Spam folder for that account?

 

Have you tried sending it an email from another mail provider?  If so do you get any kind of error message?




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Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 10
594 Views

Yes I have checked the spam folder.  It is empty.

 

I have sent messages to the account from another provider.  No message and no error message.

Posted by
Contributor
Message 4 of 10
589 Views

mackschwing, can you send me a private message with the email address of your subsidiary account you are having problems with?

Posted by
Email Expert

Message 5 of 10
588 Views

I assume you are using only Xfinity webmail, and not an email client like Outlook or Thunderbird?  Can you send OK with the account in question?  Do emails from that address get to their destination?




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Was your question answered? Mark it as an accepted solution!solution Icon
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Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 6 of 10
583 Views

How do I send you a private email?

Posted by
Contributor
Message 7 of 10
575 Views

If you click on my name to the left of this post, it will take you to my info page.  There should be a link there with the text 'Send this user a private message'.

Posted by
Contributor
Message 8 of 10
565 Views

It appears your Email Safe List has become enabled which is causing all of your incoming emails to get dropped.  To disable your Email Safe List, use the following steps:

 

Sign in with your Primary Account Username
Click on ACCOUNT at the top of the page
Click on the Users&Settings Preferences tab
Click on the username having the issue
Click on EMAIL SETTINGS
Turn off the Safe List.

 

(Thanks to CCCarole for those steps)

Posted by
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Message 9 of 10
559 Views

Yes the safe list was on, but can i recover the emails from the past two days?

Posted by
Contributor
Message 10 of 10
571 Views
Solution

Unfortunately not, sorry.  By that being enabled, the messages were all discarded.