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Stop an e-mail from going to spam

New Poster

Stop an e-mail from going to spam

By mistake I marked a client's e-mail as spam.  Now all of their e-mail goes to spam and I want it to go to my inbox.  How do I "unspam" something?

Email Expert

Re: Stop an e-mail from going to spam

Just start using the "Not Spam" button in the toolbar when you open the message in the Spam folder.  It's unusual for email to be sent to the Spam folder based on only one reporting though.  It usually takes a while to "train" the filters.  Also, you could set up a filter for that sender to ensure their messages get to the Inbox folder.




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New Poster

Re: Stop an e-mail from going to spam

Thanks.  That's perfect.  I didn't know about that one.  I thought just moving it back to my inbox would do that but it didn't.  Thanks again.