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Still unable to open my emails.....over 100 there I cannot get to...keeps getting me back to front page, cannot get answers!

Contributor

Still unable to open my emails.....over 100 there I cannot get to...keeps getting me back to front page, cannot get answers!

 Almost three days of not being able to get into my emails...Click on envelope and keeps coming back to front page.  UGH

Service Expert

Re: Still unable to open my emails.....over 100 there I cannot get to...keeps getting me back to front page, cannot get answers!

Try a different browser. Sometimes that works.

 

OR

If you do not want to try another browser, clear the browser cache, which may work.

 

OR

Try this as a work-around.

 

http://m.xfinity.com/m/

 

It might get you into your email until the issue is resolved.




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Gold Problem Solver

Re: Still unable to open my emails.....over 100 there I cannot get to...keeps getting me back to front page, cannot get answers!


Queen-Evie wrote: ...

Try this as a work-around.

http://m.xfinity.com/m/ ...


That link sends me to "my.xfinity.com".  But http://web.mail.comcast.net/m brings up the mobile email site.

Contributor

Re: Still unable to open my emails.....over 100 there I cannot get to...keeps getting me back to front page, cannot get answers!

Problem solved by Comcast....after two hours, had to delete Chrome and reinstall...and that worked.