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I have seen several posts about missing e-mails and I am also missing many old e-mails and all my stored folders. Has anything been/being tried to recover these? Can someone from comcast get us an update? Anyone hear anything different besides what I was told that there was nothing the help center could do, they are all gone?
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They may well be recoverable. I'm escalating this to the forum admins for follow-up. You should see a reply in this thread.
Hi Schnoo68, thank you for the update and glad to hear your emails were restored. Please let us know if you have any questions/concerns in the future.
We have had the same problem with one of our email accounts. All emails older than 1 week have disappeared as of 3/20/18. Anything older than 3/15/18 is no longer available. If anyone has a suggestion please help!!
Hi hntm, thank you for reaching out. Have you checked your "Recover Deleted Items", please refer to this link . If this has already been tried I will gladly look into this on my side if you would please send me a private message with your account information (your name, address and account number).
Thank you, I have responded to your private message.
What kind of phone is it? What mail app are you trying to use?
Are you able to sync the email using another device like a tablet, or with a desktop client like Outlook or Thunderbird on a desktop or laptop computer? Try downloading the Xfinity Connect Mobile app and see if it works with that as a test.
As of this morning I was able to connect with my Comcast email on my LG G6. So far it looks like it is updating properly. I did not do anything other than cancel the account and enter the account again. Until this morning, it continued to say the server was unavailable.
Hi hntm, thank you for working with me through private message and glad we were able to get your emails restored. Please reach out if you have any questions in the future.
Thank you for your time!
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