Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Spam emails

New Poster

Spam emails

How do I stop emails I WANT continually going into Spam? I have to check every day and check that these are not spam, but they continue to go into spam.


Thank you

Gold Problem Solver

Re: Spam emails

When spam filtering is turned on, Comcast does not offer any way for customers to prevent messages from being placed in the Spam folder. The advice you sometimes see to "put our address in your Contacts to indicate that messages from us are not Spam" doesn't work here. Comcast should provide this, but they don't.


If it's just one or two addresses, their Security Assurance group might be able to fix this for you. Give them a call at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.


Without their help the only thing you can do to prevent email from going to the spam folder is to turn off spam filtering completely so that everything they deliver is placed in the Inbox.

New Poster

Re: Spam emails

Thank you for your quick response. Maybe I will contact them when I have plenty of time on my hands, maybe never! I'll just make sure I check spam emails each day.

Thank you again. Irene

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 0 kudos
  • 2 in conversation