Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,897

members

711

online

36,293

topics

Top

Spam Folder

ANSWERED
Regular Visitor

Spam Folder

How do I keep specific emails out of the spam folder?
Accepted Solution

Re: Spam Folder

Comcast should offer a way to do that, but they don't.   Smiley Sad

 

If it's only happening for one sender, Comcast Security Assurance might be able to help. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.

 

Otherwise the only thing you can do is turn off spam filtering completely so that everything they deliver is placed in the Inbox. https://www.xfinity.com/support/articles/spam-filters-and-email-blocking or https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience shows where to find the setting.

View answer in context
Gold Problem Solver

Re: Spam Folder

Comcast should offer a way to do that, but they don't.   Smiley Sad

 

If it's only happening for one sender, Comcast Security Assurance might be able to help. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.

 

Otherwise the only thing you can do is turn off spam filtering completely so that everything they deliver is placed in the Inbox. https://www.xfinity.com/support/articles/spam-filters-and-email-blocking or https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience shows where to find the setting.

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 195 views
  • 1 kudo
  • 2 in conversation