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Son erased all emails. How to get them back?

Posted by
Frequent Visitor

Member Since: ‎10-12-2007
Posts: 17
Message 1 of 6 (466 Views)

Son erased all emails. How to get them back?

My 3 year old erased all my emails.. The older ones aren't even in my trash folder. Anyway o get men back?
5 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎02-22-2007
Posts: 6,247
Message 2 of 6 (464 Views)

Re: Son erased all emails. How to get them back?

Hello,

No

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,199
Message 3 of 6 (404 Views)

Re: Son erased all emails. How to get them back?

You might be able to get recent emails back by calling 1-800 comcast.  By recent I mean emails you received in the past couple of days only.  The rest of them are gone permanently.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Member Since: ‎10-12-2007
Posts: 17
Message 4 of 6 (337 Views)

Re: Son erased all emails. How to get them back?

No this didn't help. Dd something happen at your end. My iPhone has all the emails deleted too so it wasn't my son that deleted the emails.
Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,199
Message 5 of 6 (328 Views)

Re: Son erased all emails. How to get them back?

Have you checked your Email Deletion Schedule in XfinityConnect?

To do:

Open XfinityConnect
click on PREFERENCES on the black bar in the PREVIEW window
Click on the Email icon
Now you will see all youir email preferences..
Scroll down to the EMAIL DELETION SCHEDULE and see how many days each Folder shows for when email ion the folder)s) are automatically deleted.

While there, change to the number of days you want for each folder.

Does the number of days you have explain the missing email or not?


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Member Since: ‎10-12-2007
Posts: 17
Message 6 of 6 (287 Views)

Re: Son erased all emails. How to get them back?

My preferences for read email are set to never erase.