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Some of my email contacts have disappeared, how do I get them back?

Regular Visitor

Some of my email contacts have disappeared, how do I get them back?

Since Xfinity switched email stuff, I have had all my email contacts double and now half of them have disappeared.  Does anyone know how to get email contacts back?

 

thanks,

 

diane

Email Expert

Re: Some of my email contacts have disappeared, how do I get them back?

I have escalated this to the forum admins for further follow-up.  You can't fix this yourself.




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Admin1

Re: Some of my email contacts have disappeared, how do I get them back?

Hi dianemck -- Are you seeing this email contact issue through just the web portal or are you seeing it through our Connect App as well? Have you also tried multiple browsers for email web portal to see if each browser shows these contacts as missing?




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Regular Visitor

Re: Some of my email contacts have disappeared, how do I get them back?

I am using only the web portal not the app.  I have tried everything I know to get the email contacts back.  I finally had to type them back in my address book.  I looked the other day and my folder is gone.  I finally found it under folders hidden but everything had been deleted from my folder.  I contacted Xfinity and said someone would call me soon - still waiting!  I have had so much trouble since they changed everything.  I think I am going to change companies.