Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,543

members

1,380

online

29,171

topics

Top

Sombody is using my Comcast email address as contact information

ANSWERED
Contributor

Sombody is using my Comcast email address as contact information

My Comcast email address is being used as contact information by somebody I don't know.

 

Does anyone know or can someone from Comcast help me resolve this?  Are there any steps I can take to stop this person from using my email address?  I'm getting emails from businesses he does business with and now I'm getting a constant stream of spam.  I have the person's name and address.  I've tried to contact the person and can't get a response.  I did trade emails with a high school booster club person who knows the person.  I explained the siuation and asked him to have the person contact me.  No response to that request either.

 

I don't want to change my email address since I've used it for many years and it's tied to most of my stuff.

 

HELP!

Accepted Solution

Re: Sombody is using my Comcast email address as contact information

You need to call Comcast security about this--------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

View answer in context
Email Expert

Re: Sombody is using my Comcast email address as contact information

You need to call Comcast security about this--------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Contributor

Re: Sombody is using my Comcast email address as contact information

Thanks for the suggestion Latoque.

 

I contacted Comcast Cusotmer Security Assurance and opened a Level 2 ticket.  They contacted the person to let him know he needed to update the email address he was providing as contact information for his personal matters.  I was asked to send them email I received that included his personal information to start the process. 

 

Hopefully, this resolved the issue.  Thanks again.

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 224 views
  • 0 kudos
  • 2 in conversation