Español
Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,761

members

1,344

online

28,833

topics

Top

Since 3/15/18 I have no emails in my Comcast account!

Share
drtull
Frequent Visitor
‎03-16-2018 07:32 AM
‎03-16-2018 07:32 AM

Since 3/15/18 I have no emails in my Comcast account!

Starting at 1pm on 3/15/18, no emails have downloaded to my Xfinity account.  When I logon to Xfinity, I get a server error and it lists "No Mail" instead of the 100k+ emails I have saved.  The message I get is "an error occurred inside the server which prevented it from fulfilling this request" when I try to update the email.  I can SEND messages just fine and all of my sent emails are there, just ZERO Inbox emails.  I have chatted with representatives 2 times and all they can say is they will escalate it.  It's like my Inbox is corrupted.  Could someone on the Comcast IT side please look into this?  My other Comcast email is working fine...it was down for a little bit yesterday but came back with no issues.

0 Kudos
Reply
Latoque
Email Expert
‎03-17-2018 01:29 PM
‎03-17-2018 01:29 PM

Re: Since 3/15/18 I have no emails in my Comcast account!

If you send your self a test email from some other account you have like Gmail or Yahoo, does it get through OK?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

0 Kudos
Reply
Your Community
Forums Policy and Guidelines
Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • ‎03-16-2018 07:32 AM
  • 193 views
  • 0 kudos
  • 2 in conversation

Popular Help Articles

Set up your remote control

Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.

Stay informed with Comcast Alerts

Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.

Accessing and setup of a Wireless Gateway

Find everything you need to know about setting up your wireless gateway.

Dashboard for XFINITY TV on the X1 Platform

Get details on weather, traffic, sports and more all from your XFINITY TV on the X1 Platform Dashboard.