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Signing into my email

SOLVED
Posted by
Contributor
Message 1 of 11
1,373 Views

Why do i have to keep signing in to get to my email?.. I was able to sign in one time and when i wanted to

check my email i could just go to my email on my Xfinity home page..but for some reason i have to keep

signing in... its very annoying.. This problem just started today..So whats changed??

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Gold Problem Solver

Message 2 of 11
1,427 Views
Solution

born2run992121 wrote:

Why do i have to keep signing in to get to my email?.. I was able to sign in one time and when i wanted to

check my email i could just go to my email on my Xfinity home page..but for some reason i have to keep

signing in... its very annoying.. This problem just started today..So whats changed??




Do you have the feature Remember me enabled?  If you delete cookies when you close your browser, you also delete the Comcast cookie which is used for the Remember me feature.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




10 REPLIES
Posted by
Gold Problem Solver

Message 2 of 11
1,428 Views
Solution

born2run992121 wrote:

Why do i have to keep signing in to get to my email?.. I was able to sign in one time and when i wanted to

check my email i could just go to my email on my Xfinity home page..but for some reason i have to keep

signing in... its very annoying.. This problem just started today..So whats changed??




Do you have the feature Remember me enabled?  If you delete cookies when you close your browser, you also delete the Comcast cookie which is used for the Remember me feature.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Contributor
Message 3 of 11
1,364 Views

where would i find that on my computer?.. i have a mac computer if that makes a difference?

Posted by
Gold Problem Solver

Message 4 of 11
1,360 Views

On the Comcast homepage where you sign in. See the box to Keep me signed in... Did you set it up?

 

sign in.JPG



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Contributor
Message 5 of 11
1,357 Views

It seems to be working now.. Somehow i didnt have clicked on the black box on comcast home page

so it seems to be working now.. Thanks for your help...

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Message 6 of 11
1,077 Views

I do keep signing in and checking  Remember me on this computer or keep me signed in, and when I close the window, the next time I come to the homepage, I still have to sign in again.  What's the problem?  Is my security setting too high or low?  Have I turned off my cookies?  How do I check for these problems/solutions?

Posted by
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Message 7 of 11
853 Views

I have to sign in everytime to get to my e-mail -  even when I click on "Keep me signed in".  What do I do to correct this annoying problem?

Posted by
Service Expert

Message 8 of 11
829 Views

pugchance, what browser (name and version) are you using?




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I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Mark it as a solution!solution Icon

Posted by
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Message 9 of 11
807 Views

I have been experiencing a similar problem here. It started a few days ago, almost simultaneously  appearing on both of our computers. Both run XP one with Chrome and one with Firefox.  There were no known changes to either during that period.

 

We check the 'keep me logged in thing' EVERYTIME and our cookies do not get cleared on exit.

 

We both get kicked off many times a day now.  PLUS, we have to log in twice.  The first login takes you to the http://xfinity.comcast.net/ home page. It used to be that clicking 'email' in the upper bar would take you to the email. Now, we are directed to a second login page to access our email.  

 

One curous point is that the first login page gives the option of using Facebook. The second says that Facebook logins are not supported. This appears internally inconsistant and may be a clue to what's going on? (We use direct login via xfinity.)

Posted by
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Message 10 of 11
755 Views

 

Google Chrome / updated version

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Message 11 of 11
730 Views

The weird behavior has stopped. Thanks!?!