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Sign in greeting

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Sign in greeting

After I sign in the greeting Hi (username) shows at the top right corner of the Xfinity page. This correct. However, when I go the check email page I find Hello Guest at the top. Why doesn't my greeting stay the same. It did not used to change. Is this something new or do I have a virus? Has someone hacked into my email? My Anti-virus and malware software are not indicating any problems.I appreciate any help you can provide. Thanks.