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Server problem

Frequent Visitor

Server problem

Server went down a couple of weeks ago, now unable to receive e mails in outlook. (POP3 to IMAP)

Was supposed to hear back this week from Comcast, but nothing.

Techs for Comcast sent be a fix, then I called, no results.

outlook 2007

 

Thanks

Email Expert

Re: Server problem

Can you access your email normally using just a browser and the webmail?




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Frequent Visitor

Re: Server problem

Yahoo email fine

Xfinity email fine

Outlook 2007 can send but not receive

 

Service Expert

Re: Server problem


wrote:

Yahoo email fine

Xfinity email fine

Outlook 2007 can send but not receive

 


Check your Outlook settings against this:

 

Incoming server
Server type: IMAP
Server name: imap.email.comcast.net
Connection security: SSL/TLS
Server port: 993
 
Outgoing server
Server name: smtp.comcast.net
Connection security: SSL/TLS
Server port: 465
Authentication: As incoming mail server



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Frequent Visitor

Re: Server problem

Thanks for the help, tried inserting the 2 error messages, not sure I completed it correctly.Capture.JPGCapture1.JPG

Capture1.JPG
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Frequent Visitor

Re: Server problem

Best I can come up with is that 2007 will not work with IMAP. Surprise Comcast dropped the ball on this one.

POP3 back would be great

Email Expert

Re: Server problem

There is no reason I know that IMAP should not work in any version of Outlook.  But if you want to use POP3 the settings are here----------------

 

https://customer.xfinity.com/help-and-support/internet/email-client-programs-with-xfinity-email/?




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Frequent Visitor

Re: Server problem

Thinking of just giving up.

will not receive email.

when I try to delete email before this problem. Posted a snipit

Have tried almost every combination of numbers

Something is blocking me from receiveing my e mail.

 

stt.JPG
Service Expert

Re: Server problem


@thayerjl wrote:

Best I can come up with is that 2007 will not work with IMAP. Surprise Comcast dropped the ball on this one.

POP3 back would be great


You didn't mention whether or not you checked your settings with the ones I posted.  Incoming settings should be imap.email.comcast.net instead of just imap.comcast.net.




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Frequent Visitor

Re: Server problem

Yes, and I just tried again. After not working I hit repair, it drops the .email.

Capture101.JPG
Service Expert

Re: Server problem

Are you using the Test Account Settings button?  If so, what happens if you send yourself just a regular email?




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Frequent Visitor

Re: Server problem

.email works when I test account. 

Email was received in my comcast but not outlook

Service Expert

Re: Server problem

I just set up my comcast email in Outlook 2007 and had no problem receiving my emails.  I also sent myself an email [not using the Test button] and received it.

 

Can you post a screenshot of your settings, please? 

 

Also, make sure that you have your outgoing server requires authentication and that it uses the same settings as the incoming server.




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Official Employee

Re: Server problem

It appears that you are encountering a very specific issue with Outlook. It looks like your pst file is corrupted. Did you run the scanpst tool like the error message said? 





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