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Serious problems with new Xfinity e-mail format

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New Poster

Serious problems with new Xfinity e-mail format

Up until two weeks ago our e-mail and browsing were adequate.  Following the new email format installation, Comcast and Xfinity are barely useable.  This morning neither my husband nor I could log in from our home computers.  When we did the system was "slower than molasses" and I got bumped off.  We are constantly getting error messages such as "long script", "connection lost", etc.  This was never an issue before your changes to e-mail, so please do not respond that it is a problem from our end.  Monday, what used to take only 10 minutes took me two hours to complete reading, responding and managing my e-mail inbox, sent mail and folders!  This is terrible!  Please fix as soon as possible!

Contributor

Re: Serious problems with new Xfinity e-mail format

This is apparently a system wide problem today.  From California to Boston.

 

I'm outside of Boston and it's been un-loadable for about 3-4 hours.

 

I called they said they are aware and should be up in several hours.

 

The problem is longstanding and needs a real fix.

They need to spend money to hire real IT people to fix this consistant ongoing issue.  This is absurd in 2017.

Frequent Visitor

Re: Serious problems with new Xfinity e-mail format

Ditto they need professional help

New Poster

Re: Serious problems with new Xfinity e-mail format

Thank you for you reply!  As the saying goes, "misery loves company" and it's nice to know we are not the only ones pulling our hair out!  Tonight I cannot even get Comcast to open a New Mail option for me to create and send a new e-mail!    Arggghhhhhh!   I guess we will have to give up and go to gmail or something else!

New Poster

Re: Serious problems with new Xfinity e-mail format

It's really hard to understand why in 2017 Comcast is unable to launch and support a new version of their e-mail without problems!!!!  It's been nearly unusable now for two weeks!   Hello Comcast, anybody home!?!

New Poster

Re: Serious problems with new Xfinity e-mail format

You can no longer get an email notifications beep, and you cannot view an attachment you want to send in an email until after you have SENT IT.  A lot of good that does.  Hello?  Is anybody home around there?  Why do they try to fix something that was not broken.  This new format stinks