Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,638,537

members

41

online now

1,816,166

discussions

Back to Top

Send and receive fax not working no ring tone detected

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 3
2,218 Views

I have an HP 8600 all-in one printer, Comcast cable modem, and a router.  My phone service is through Comcast, (digital I guess) I am unable to send or receive a fax.  I have no wall jack for phone service.  When I run the fax test everything passes except for  the ring tone--  it does not detect a ring tone.  Is there something that I need to purchase to make this work?

2 REPLIES
Posted by
Silver Problem Solver

Message 2 of 3
2,200 Views

Your printer needs to be plugged into a phone jack. 

What is your phone plugged into?

Posted by
Connection Expert

Message 3 of 3
2,181 Views

Should be two Jacks on the back of the Modem.  One for your phone line and one for a second Fax line if you have contracted for that extra service.

If you only have one incoming phone line then use a splitter plugged into the phone jack on the modem and plug your phone into one side and your All-in-one Printer Fax machine into the other side.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon