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Security questions

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Security questions

At certain times I am asked to answer two of three questions: an email address, security question, and my cell phone. The email address is restricted to something other than Comcast.net, but that is the only address I have, the security question is fine. At present I have no working cell phone. So that leaves one out of three. 

Why do you have these restrictions?

how can I get around them, other than checking "later"?

thanks,

m rhea

 

 

Bronze Problem Solver

Re: Security questions

Checking "later" is the best we can do.  Many of us are in the same boat, either with no non-Comcast emails or no second cell phones to offer. 

Email Expert

Re: Security questions


Morhea wrote:

At certain times I am asked to answer two of three questions: an email address, security question, and my cell phone. The email address is restricted to something other than Comcast.net, but that is the only address I have, the security question is fine. At present I have no working cell phone. So that leaves one out of three. 

Why do you have these restrictions?

how can I get around them, other than checking "later"?

thanks,

m rhea

 

 


This is a new security feature in Comcast. They want you to provide two methods to contact you, like two factor authentication. So in the event your Comcast account were to be hacked, they would have another email address to send you a password recovery link, and the phone # so they could send you a code to enter for the recovery. They need a non-Comcast email address from you to do that. It wouldn't do any good for them to try to contact you at the Comcast address as that is the one that was hacked. That's why it won't accept a Comcast address in that field. So you need to provide an email address from some other email provider like Yahoo, Outlook.com, Gmail, AOL or some other that you might have as the alternate.

If you don't have a cell phone, you are supposed to be able to use a security question instead. Click on the little question mark to the right of either Email or Phone Number to see if it offers that option.




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