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Secondary user email address

Contributor

Secondary user email address

I have added my wife to my account  as a secondary user and given her a secondary email address ( [her name]@comcast.net) to be used on her personal laptop. Neither she nor I is able to access this account. How does she (or I) log in to this account? Is a secondary account with a comcast suffix legitimate for a secondary Xfinity account? Thanks.

Service Expert

Re: Secondary user email address

She should be able to sign in to the account as soon as it is created by entering the user name.

 

"Is a secondary account with a comcast suffix legitimate for a secondary Xfinity account?"

Yes.

 

Any error messages when she signs in?

Is she attempting to check  mail using Xfinity Connect or an email client?

 

 

 

 




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