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Secondary mail account - kaput

New Poster

Secondary mail account - kaput

Is a secondary account distinguished by having a "Get External Mail" tag.  If so I had a secondary account for years, but it stopped working on 8/13.

I ended up deleting the secondary account, in the hopes I would be able to add it back, but I cannot. So I am not receiving mail on this account anymore.

 

I have tried the chat line, they said they would fix it, but nothing has happened.

Email Expert

Re: Secondary mail account - kaput

When a user ID (that part of the email address to the left of the @ symbol) is changed or deleted, it is suspended for 90 days, and then released back into the pool of available IDs for any Comcast customer that wants to claim it. But you can try calling Comcast security and see if they can reinstate it for you---------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

 

Also, if you were to wait until the 90 days is up, you should be able to recreate it yourself as long as no one else has taken it.




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