Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,867

members

24

online now

1,953,728

discussions

Top

Secondary email not working.

ANSWERED
Contributor

Secondary email not working.

My primary email seems fine, as does my two other secondary emails. It's just one that is giving me issues. I had this happen in the past and after hours of trying many different passwords (thinking I had the wrong one) it just started working again.

 

It seems this issue has returned and for the past 3 hours I've Googled and researched and still have not found a solution.

 

I get this error when opening the email web page. Only for this one account though.

Account "******" Failed

system failure: Unable to connect to POP3 server: LdapDataSource{id=31ad4a3c-887d-4417-a271-80e0cd476b09, type=pop3, enabled=true, name=******, host=mail.comcast.net, port=995, connectionType=ssl, username=******, folderId=23660}, [AUTH] Authentication failed.

 

It's clear that it is an authorization issue "[AUTH] Authentication failed." but why? How do I fix this?

 

Thanks for any input or help!

Accepted Solution

Re: Secondary email not working.

Solved! It started working again.

View answer in context
Contributor

Re: Secondary email not working.

Solved! It started working again.

Email Expert

Re: Secondary email not working.

Can you detail just what fixed it?  Other people who read this thread with the same issue will be interested.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Contributor

Re: Secondary email not working.

Sorry, I did nothing to solve this. It just started working again on its own.