As of today, I cannot access my secondary email account from the Comcast Homepage (webmail). I can see that there is new email in the preview window, but cannot access the preview page. I get the following message:
If you landed here when attempting to configure "Advanced Call Forwarding" on Xfinity Connect, it is because the Xfinity Voice 2go "Advanced Call Forwarding" feature is not currently available for your level of service (Xfinity Voice only or Xfinity Voice & Xfinity TV).
At this time you cannot have calls forwarded from your Xfinity Voice home number to your mobile devices or to your Personal Phone Numbers. This feature should be available in the near future. Please look for an e-mail in the beginning of July letting you know when the Advanced Call Forwarding feature will be enabled.
I have no problem accessing our Primary Account from the Home Page. Any solutions?
I am experiencing the same problem. But mine happened after I activated a rental Comcast cable modem because I was told that my original unit was obsolete. I am not sure if there is any link between the two.
Here is the problem: secondary e-mail account(s) cannot be accessed for reasons detailed at the beginning of this thread. There is no problem with accessing the primary e-mail account.
I am also given another number to call, (877) 443-3596. The tech there informed me that there would be a $14+ charge to fix/look at the problem. I told him that since this was a Comcast-created problem, I should not be penalized. But if I don't pay, they won't fix it. So that is the latest status.
I should have kept either a yahoo or gmail account.
Same problem began on Friday, July 12th after installing a replacement modem to take advantage of the "promised" higher internet speeds. I can access the primary email account but not the secondary accounts. After discussions with 5 different Comcast support representatives, I finally was told that a widespread problem existed and was being worked by the Signature Support group. A follow-up today, confirmed the continuing problem, and that I would be contacted by a Comcast representative when the problem was resolved.