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Saved Email folders have DISAPPEARED

Contributor

Saved Email folders have DISAPPEARED

nothing listed regarding the folders in which I keep important emails -  There's important info  in tose files and have no idea what to do (I tried clicking on various arrows in case I was overlooking something but no results)  please HELP

Email Expert

Re: Saved Email folders have DISAPPEARED

Did you click on the arrow to the left of "Mailboxes"?  If so, and still no joy, try calling Comcast security and ask them to look at your account----------------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Contributor

Re: Saved Email folders have DISAPPEARED

thanks, i will try that again - appreciate your reply - I have no desire to contact support -- the past times times I tried them for other problems, found them polite but completely clueless and not least bit help

 

found resolution to previous problem here in forum - well, found one that helped me fix the problem - the other didn't solve the comcast problem - and what I sought was just mysteriously "gone" -- this is the worst thing yet -- the others were a nuisance - this is causing me a lot of problems -- need those freaking files.

Official Employee

Re: Saved Email folders have DISAPPEARED


cgus wrote:

thanks, i will try that again - appreciate your reply - I have no desire to contact support -- the past times times I tried them for other problems, found them polite but completely clueless and not least bit help

 

found resolution to previous problem here in forum - well, found one that helped me fix the problem - the other didn't solve the comcast problem - and what I sought was just mysteriously "gone" -- this is the worst thing yet -- the others were a nuisance - this is causing me a lot of problems -- need those freaking files.


CGUS - 

 

Following up here... have you been able to find those folders you are looking for? If you have not, can you post or PM me a screenshot so I can investigate what you are seeing? 

 





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Contributor

Re: Saved Email folders have DISAPPEARED

folders mysteriously re=appeared a good number of hours after I posted my problem.

Thanks for your concern, but for the moment, all is ok.