Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,444

members

43

online now

1,954,259

discussions

Top

SPAM retention

New Poster

SPAM retention

How long are emails in the Comcast SPAM folder kept?  

 

I called tech support and was told spam is never deleted by Comcast.  I have to delete spam from the folder.  I have had Comcast for over 2 years.  There is only one item in my SPAM folder today and it is SPAM.   I cannot believer Comcast has never labeled any other emails as SPAM?

 

Gold Problem Solver

Re: SPAM retention


csherman0401 wrote: ...I called tech support and was told spam is never deleted by Comcast. ...

Comcast reps say the darndest things!

 

Spam is purged from the servers according to the schedule you set in their Xfinity Connect webmail under Preference / Email / Email Deletion Schedule (30 days max).

Email Expert

Re: SPAM retention


csherman0401 wrote:

 

------------------  I cannot believer Comcast has never labeled any other emails as SPAM?

 


It can happen.  You may just not have gotten any junk mail in that account.  I have 3 Comcast email addresses and I never get any spam in any of them.

 

My Yahoo account is another story.

 

Go figure.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon