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Resolved: Blank page loading over Xfinity Webmail

Official Employee

Resolved: Blank page loading over Xfinity Webmail

This issue has been fixed.

 

We are aware and working on the issue with the blank page loading on top of your inbox.

 

This may take some time to resolve. In the meantime you can close the page to return to your inbox. You may also enable your browsers pop up blocker to improve your experience.

 

We apologize for any inconvenience this may be causing you.

 

Thanks for your patience while we work on resolving this problem,

XFINITY Connect Team

 

 

 




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New Poster

Re: Known Issue: Blank page loading over Xfinity Webmail

Just got off the phone with Comcast.  This how you fix this issue, click on tools and delete your cookies.  Then click on tools, advanced and reset IE.  Close out your browser and reopen.  It worked for me.  Good luck

 

New Poster

Re: Known Issue: Blank page loading over Xfinity Webmail

same issue accept mine is from. http://trc.taboola.com/comcast-xfinity/log/3/visible   its from the ads they run on your email page

Frequent Visitor

Re: Known Issue: Blank page loading over Xfinity Webmail

not having any trouble with my email. 

 

mine is when I go to lucianne.com and it opens that tab plus another whic is  http://trc.taboola.com/lucianne/log/3/visible

 

don't  know if resetting IE would work for my problem.

 

I am using Windows 7,  IE 11

Frequent Visitor

Re: Resolved: Blank page loading over Xfinity Webmail

not resolved for me.  I did not have a problem with my email but with lucianne.com.  everytime I open that site or a posting on it I get a new tab that is blank     when you click on it it is   http://trc.taboola.com/lucianne/log/3/visible 

 

any ideas how to fix this?  It is a royal pain with all these extra tabs opeing up.

 

Thanks for any help