Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,725,693

members

11

online now

1,887,761

discussions

Back to Top

Requested router but I have not received yet

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 10
3,603 Views
To whom it may concern: I requested online a router few weeks ago and I have not receive it. I called two times comcast customer support but I have told to use the online support feature. Please advise how to check the status of my request. Thank you Federico Papa
9 REPLIES
Posted by
Silver Problem Solver

Message 2 of 10
3,598 Views

Hello,

You should have received a tracking number if you have ordered the router and a confirmation number.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 10
3,588 Views
I do not have a tracking number, is it possible to check the status using my account number? Thank you Federico
Posted by
Gold Problem Solver

Message 4 of 10
3,582 Views

This is mostly a customer to customer forum -- we do not have access to your account information. You would need to contact Comcast http://www.comcast.com/Corporate/Customers/contactus/ContactUs.html or stop in at a Service Center http://www.comcast.com/Corporate/shop/retail/StoreLocator.html.

Posted by
Cable Expert

Message 5 of 10
3,544 Views

The free router program has been discontinued as of 11/29/2011.

 

http://www.comcast.com/wirelessrouter/




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Connection Expert

Message 6 of 10
3,541 Views

God help us all with their decision to provide these CRUMMY gateway type devices......  Smiley Sad




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 7 of 10
3,485 Views

i-am-nerdburg wrote:

The free router program has been discontiued as of 11/29/2011.

 

http://www.comcast.com/wirelessrouter/


The link does not give a direct answer anymore.

Posted by
Cable Expert

Message 8 of 10
3,473 Views

Blue_Two wrote:

i-am-nerdburg wrote:

The free router program has been discontinued as of 11/29/2011.

 

http://www.comcast.com/wirelessrouter/


The link does not give a direct answer anymore.


All it said was that the free router program has been discontinued as of 11/29/2011 since Comcast is now utilizing all-in-one gateway devices (router/modem combo).




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Problem Solver

Message 9 of 10
3,454 Views

Don't hold your breath.  No more free routers.  And don't get the gateway device.  Buy a wireless router yourself.

Highlighted
Posted by
Connection Expert

Message 10 of 10
3,449 Views

Previously addressed.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon