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Requested router but I have not received yet

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Member Since: ‎12-10-2011
Posts: 2
Message 1 of 10 (3,329 Views)

Requested router but I have not received yet

To whom it may concern: I requested online a router few weeks ago and I have not receive it. I called two times comcast customer support but I have told to use the online support feature. Please advise how to check the status of my request. Thank you Federico Papa
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Posted by
Silver Problem Solver

Member Since: ‎02-22-2007
Posts: 6,247
Message 2 of 10 (3,324 Views)

Re: Requested router but I have not received yet

Hello,

You should have received a tracking number if you have ordered the router and a confirmation number.

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Member Since: ‎12-10-2011
Posts: 2
Message 3 of 10 (3,314 Views)

Re: Requested router but I have not received yet

I do not have a tracking number, is it possible to check the status using my account number? Thank you Federico
Posted by
Gold Problem Solver

Member Since: ‎12-03-2007
Posts: 11,703
Message 4 of 10 (3,308 Views)

Re: Requested router but I have not received yet

This is mostly a customer to customer forum -- we do not have access to your account information. You would need to contact Comcast http://www.comcast.com/Corporate/Customers/contactus/ContactUs.html or stop in at a Service Center http://www.comcast.com/Corporate/shop/retail/StoreLocator.html.

Posted by
Edited on
‎12-27-2011 08:18 AM

Cable Expert

Member Since: ‎06-27-2009
Posts: 13,277
Message 5 of 10 (3,270 Views)

Re: Requested router but I have not received yet

[ Edited ]

The free router program has been discontinued as of 11/29/2011.

 

http://www.comcast.com/wirelessrouter/




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Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 52,144
Message 6 of 10 (3,267 Views)

Re: Requested router but I have not received yet

God help us all with their decision to provide these CRUMMY gateway type devices......  Smiley Sad




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Posted by
Regular Contributor

Member Since: ‎03-18-2006
Posts: 367
Message 7 of 10 (3,211 Views)

Re: Requested router but I have not received yet


i-am-nerdburg wrote:

The free router program has been discontiued as of 11/29/2011.

 

http://www.comcast.com/wirelessrouter/


The link does not give a direct answer anymore.

Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,277
Message 8 of 10 (3,199 Views)

Re: Requested router but I have not received yet


Blue_Two wrote:

i-am-nerdburg wrote:

The free router program has been discontinued as of 11/29/2011.

 

http://www.comcast.com/wirelessrouter/


The link does not give a direct answer anymore.


All it said was that the free router program has been discontinued as of 11/29/2011 since Comcast is now utilizing all-in-one gateway devices (router/modem combo).




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Posted by
Problem Solver

Member Since: ‎12-15-2011
Posts: 1,375
Message 9 of 10 (3,180 Views)

Re: Requested router but I have not received yet

Don't hold your breath.  No more free routers.  And don't get the gateway device.  Buy a wireless router yourself.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 52,144
Message 10 of 10 (3,175 Views)

Re: Requested router but I have not received yet

Previously addressed.




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