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Removing name from contact list

Frequent Visitor

Removing name from contact list

There is a group to which I send a general e mail a few times a month.  I have these contacts listed under a group name, so when I type in the group name under "To" all the names appear.  There is one person who  no longer wants to  receive the group notices, and I have completely removed her name and contact information from my address book, but when I type the group name in my "To" box her name still appears.  She has  a "hotmail" account, as do several other members of my group.  Is there anything else I can do, short of trying to remember to delete her name every time I send an e mail to this group?  

Email Expert

Re: Removing name from contact list

Try having the address book re-synced. You need to send an email to helpme@sv.comcast.com In the subject line put "Need Slow Sync of Address Book". In the body of the message describe the problem, and make sure you include the email address with the problem. It can take up to 24 hours for the re-sync to work.

The address book is actually supplied by a company called Plaxo. There are separate copies in the Full and Lite versions of Xfinity Connect, and they are supposed to be synced with each other. Once in a while they can get out of sync and it will cause these kinds of problems.

 

OR

 

If you want to try to fix it yourself, switch to the Lite version of Xfinity Connect. In the Inbox page, go to Preferences>>>>>General>>>>Versions. Make the change there. While in Lite, make your changes to the address book. If you switch back to the Full version ( the default view), those changes should be reflected in that address book, although it can take up to 24 hours to show up. The Lite version has the primary, or "master" copy of the address book.




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Frequent Visitor

Re: Removing name from contact list

I tried the "solutions" (both); neither worked.  They have tried yo "slow sync" my account at least 3 times and the unwanted name still auto fills in the "to" line.

Email Expert

Re: Removing name from contact list

OK I misread your first post.  I thought you just wanted to remove a contact from the address book.  But the To: field is different.  It has it's own memory, separate from the address book.  You can't access it or edit it.  Comcast will periodically update accounts, and when they get around to yours the address in question should vanish from that pop-up list.  But there is no way to know when it might happen.  So the address may keep appearing as a suggestion for some time.  I just found out abount this myself about a month ago.




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Frequent Visitor

Re: Removing name from contact list

Thank you, Latoque.  Why doesn't customer support know this? They have been trying to help me by slow syncing my address book for about 2 weeks.

Email Expert

Re: Removing name from contact list

When you get hold of one of those first line reps on the phone, it depends very much on just who happened to answer the call.  Some of them are very good.  Others not so much.  The only reason I found out about the memory for the To: line is that another poster had asked about it and I contacted Plaxo about it.  There was an exchange of emails and they explained how the thing works.

 

Do you see "Forget" to the right of the first 3 o 4 names when that list comes up?  I had no idea what that was for.  It is the automated sorting software that the mail program uses to determine what addresses you use most often when typing in a given letter/word combination into the To: field.  It then ranks them in that order.  If you want it to change you click on Forget and it should remove it from the spot in the list.  At least that's what was explained to me.  But when I first asked them about it they tried to tell me it was something to do with my browser, which it is not.  So I sent them  a screen shot of it and then they said "oh wait----yeah------that thingy", and then gave me the correct information.

 

They don't all know all the features of the mail  program or address book.




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