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Recover Old Emails

New Poster

Recover Old Emails

I need to find an email send in June 2015 but cannot find it. I am positive I did not delete it. My account shows emails from 2013 and then skips to August. Why cant I get to just a few months ago?

Email Expert

Re: Recover Old Emails

There are several possibilities.  First, if you had another device with the account enabled on it during that time frame, it might have been downloading and deleting the messages from the server.  Second, if you were using only the Comcast webmail on only one computer, you may have had the deletion schedules set to delete after a given period of time.  Third, you may have had some malware on the computer that affected your email.

 

If they really are deleted, there is no way to recover them from that far back I'm afraid.




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New Poster

Re: Recover Old Emails

I've checked and don't have any deletion schedule, neither on my phone or computer. Now my phone is completely messed up.

Gold Problem Solver

Re: Recover Old Emails

The Xfinity  Connect a Deletion a schedule is found here:

Open the XC Inbox, click on the Preference tab

Click on the Email icon

Scroll down to the EMAIL DELETION SCHEDULE and open it.  Make any changes you wish to make to the schedule

 

Which phone and model are you sing?

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.