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Receiving new emails

New Poster

Receiving new emails

As of five days ago, my new e-mails stopped coming into my Inbox. I can log on, send out, and download my old e-mails, but nothing new is coming in. What happened?



Gold Problem Solver

Re: Receiving new emails

Is the problem happening with their Xfinity Connect webmail, an email program, or an app on a mobile device? What happens if you send a test email to yourself? Does it send? Do you receive it?

If you are you getting any error messages please post them but remove any personal information first. The forums are public. It isn't safe to post personal information here, and it's against forum rules (see http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/m-p/2618379#M1).

If you post an email address, remove the userID portion but leave the rest. For example, if the message contained the email address "bobsmith@example.net", edit that so it reads "********@example.net" before posting.

Check your "Email Safe List" setting. It sometimes gets turned on when it should be off. When it's on, only email from addresses you add to your Safe List will get through. If you still have the "old" Zimbra webmail ("web.mail.comcast.net/zimbra/..."), the setting is under Preferences / Email / Email Safe List. If you have the "new" Appsuite webmail ("connect.xfinity.com/appsuite/..."), the setting is under (gear icon) / Settings / Mail / Advanced Settings / Email Safe list.