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Receiving duplicate emails

New Poster

Receiving duplicate emails

Ever since Comcast changed its app and desktop, I receive duplicate emails in my Inbox. This is true whether I view it in the app or on my desktop.  I do not use Outlook or any other email program - I just login to my comcast account online and view my email.  I was hoping this would resolve itself over time but it hasn't and I'm getting very annoyed.  I do have an automatic forward on to my gmail so that when Comcast email can't connect, I  can still get my email.  Any ideas of what I can do to make the duplicate emails stop? 

Email Expert

Re: Receiving duplicate emails

What "app" are you referring to?  Do you mean on a phone or a tablet?  If so, try disabling the account in it and see if anything changes.




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New Poster

Re: Receiving duplicate emails

I mean the Xfinity connect app that I use on my phone.

New Poster

Re: Receiving duplicate emails

I figured out the problem.  I am forwarding all emails from my Comcast account to another email account.  I have checked the box that a copy of the forwarded email be kept.  The result is that I have duplicate emails.  If I uncheck the box to keep the forwarded emails, no emails show up in my Comcast inbox.  So, my choice is duplicates or none.  I'll deal with duplicates.  This thread can be closed.

Email Expert

Re: Receiving duplicate emails

Thread closed at OP request




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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