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Re-open emails already read

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Re-open emails already read

I was using Windows 10, my lap top got corrupted, and GS reset my laptop back to Windows 7.  At first I could not see the sign on "envelope" on Xfinity page, agent told me to switch browser to Chrome, now I cannot re-open an email that I previously opened and agent said to switch browser baack to Internet Explorer.  My laptop is a Sony Vaio. Anysuggestion other than a newer system?