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Re: XFINITY Secure WIFI CA Certificate Required for Note 8

Frequent Visitor

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

Certainly.  Although I do have Xfinity Mobile as well.

Official Employee

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

Certainly.  Although I do have Xfinity Mobile as well.

Fremont-CA, oh that's right. I remember you from a few months ago. You had porting issues if I can recall. Is the XFINITY Mobile having issue with the hotspot as well or just the T-Mobile phone? 

 

KenF


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Frequent Visitor

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

Great memory, Ken.  I was porting a Google Voice line to Xfinity Mobile.  It took about 3 days to complete to porting, much sooner than I originally anticipated.  In any case, with the Xfinity Wifi issue, I never have issues with the "XFINITY WIFI" hotspots, but have not been able to connect to the secure hotspot "XFINITY" I was been asked to provide logon credential.  I do have the Xfinity Wifi Android App installed on my phone. 

Official Employee

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

That's right. Yeah your username really stuck with me for some reason. lol.

 

OK. Are you having that connection errors on the XFINITY Mobile device or on the T-Mobile phone? Also, is the certificate error popping up on every XFINITY WiFi hotspot you connect to or just one in particular? 

 

KenF


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Frequent Visitor

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

I use the Xfinity Mobile services mostly (almost exclusively) for voices, not data.  The phone in question is a T-mobile device.  No problem connecting to the unsecure "XFINITY WIFI" using my Comcast/Xfinity credential, but I was have no success with the secure "XFINITY" hotspots.

Official Employee

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

OK. What is your default web browser? Is it the Samsung web browser? I believe they have one preinstalled. 


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Frequent Visitor

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

The phone is not a Samsung.  It's Lenovo Phab 2 Pro running Android 6.  I don't use the stock browser, I maiinly use Chrome or Firefox.

Official Employee

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

OK cool. Have you cleared the cache and cookies from the browser as well? Have you attempted to connect while in safe mode?


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Frequent Visitor

Re: XFINITY Secure WIFI CA Certificate Required for Note 8

No. Not yet. I am not certain that will fix the problem though.  I have the Xfinity Wifi App installed and was able to connect to the unsecure hotspot with ease, but when it attempts to connect to the secure hotspot I was asked to provide different credential and I have no idea what it"s referring to.  It's not a major issue since I don't come accross secure hotspot that often, but I would like to connect ot it whenever it's present.

 

The message I got when trying to connect to the secure hotspot "XFINITY" is similar to the one below:

 

CA issue.jpg

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