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Re: Email SLOW to load

Frequent Visitor

Re: Email SLOW to load

I agree with the frustration. I generally use my Samsung s8's native email to read my email. Sometimes mail depots in just fine. But most of the time the headers load, but not the body. It can take 5 minutes to load of our ever does. The same thing happens when I go to me email using Comcast's "Connect" app. Clearly this is a problem with Comcast's email servers. Why won't anyone from Comcast cone in here?!
Official Employee

Re: Email SLOW to load

Hello Daniel_K. Have you tried using a different web browser or different device to attempt to load your email? 


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Frequent Visitor

Re: Email SLOW to load

I don't generally access my email via browser. I read my email almost exclusively on my phone. However, when I go to comcast email on my browser on a computer, there is no delay.
Official Employee

Re: Email SLOW to load

Thanks for verifying that, @Daniel_K. I would like to review the provisioning for your email address. Please send me a private message and include your full name, service address, and account number so I can access your account. 


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Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

New Poster

Re: Email SLOW to load

I am so tired of waiting forever for Xfinity email to load. it just sits there and spins. On BB PRIV

Regular Visitor

Re: Email SLOW to load

I have been having problems with the email page loading slowing since Comcast change to the new email interface. The email loads slowing on all three of my home computers. All other websites loads quickly. My ixfinity phone app works fine, too.  Tried clearing cache and history, tried a different brower (Chrome and Edge).. no luck.

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