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Re: Comcast blocking Bank Of America emails

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Contributor

Re: Comcast blocking Bank Of America emails

this is happening to me also. 

Accepted Solution

Re: Comcast blocking Bank Of America emails

Could you send me a private message (Click on my name) and include the email address you believe it's going to, and the approximate date when this started happening?  Also, if you have a contact at BoA that I can speak with, that would be appreciated.

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Official Employee

Re: Comcast blocking Bank Of America emails

Have you opened a ticket with BoA to verify your address, and attempts to deliver to you address?  I checked the past few weeks, and I don't see any attempts to your email address that we marked as spam.





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Contributor

Re: Comcast blocking Bank Of America emails

B of A is saying that the address is undeliverable.  there were emails attempted by them on 10/13/17 and again yesterday afternoon 10/25/17.  Emails from B of A are reaching my other (work) email account.  Also, emails from other people to my comcast email account are being received.  So its a comcast/B of A thing.

Official Employee

Re: Comcast blocking Bank Of America emails

Could you send me a private message (Click on my name) and include the email address you believe it's going to, and the approximate date when this started happening?  Also, if you have a contact at BoA that I can speak with, that would be appreciated.





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Regular Visitor

Re: Comcast blocking Bank Of America emails

I am having the same problem.  It started all of a sudden the end of November.   I called both BOA (I have a ticket and should hear back soon, I hope).  I also contacted Comcast and have a ticket there, too.  The e-mails are arriving from the BOA bill pay server, but not from the alert server.  

Official Employee

Re: Comcast blocking Bank Of America emails

Sending a PM to previous poster





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New Poster

Re: Comcast blocking Bank Of America emails

I am having this same issue. Until Dec 2017 i was receiving my emails and notices from BOA, then received a “verify your email” via BOA app. I have tried for two days to have a code sent for verification of my Comcast email... nothing. I was forced to use an alternate email. I have looked into junk filters everything. Very frustrating...
Official Employee

Re: Comcast blocking Bank Of America emails

Please send me a private message with the email address you're attempting to use here.  It's quite likely you've been unsubscribed for some reason, and sometimes it's not obvious from the BoA side.  I can reach out to my contact there and see what can be done.





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Regular Visitor

Re: Comcast blocking Bank Of America emails

I just began having the same issue -- on or about 1/10/18 BofA said that I needed to verify my comcast.net email address as the messages are being marked "Undeliverable". According to Bof A, this means the following:

If undeliverable is displayed, we were unsuccessful in delivering the alert after 3 attempts. Please make sure your email address is correct. Your mailbox may have been over its limit or, if you have alerts sent to a mobile device, reception may have been unavailable.

 

Today, Sunday, January 14, 2018 I have attempted to have them send authorization codes to verify my comcast.net email to my r******m@comcast.net email address over 12 times. These emails do not appear in my inbox, spam, or junk mailboxes on MacOs Mail, nor do they appear in those boxes on Xfinity Connect. The email address they are being sent from is: onlinebanking@ealerts.bankofamerica.com with a Subject of: Bank of America Alert: Authorization Code You Requested

 

Please advise how to resolve this -- I use the comcast.net address because it is secure and not one that I get a significant amount of messages to.

Official Employee

Re: Comcast blocking Bank Of America emails

I see you're getting some messages from BankOfAmerica, so I'm a little confused about their statement that they aren't coming through.  Looking through the history for that domain, I don't see much trouble that they should be having.  I'll see if I can get someone from Salesforce (the ESP that sends for BoA for that domain) to tell me what's going on.





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Regular Visitor

Re: Comcast blocking Bank Of America emails

Thanks for responding -- just to clarify -- the "undeliverable" notifications are not coming thru my comcast.net account, they are Alerts that are logged in my BofA account Alert History. 

Regular Visitor

Re: Comcast blocking Bank Of America emails

This is happening to me too.  Bank of America is saying emails are being returned to them as "undeliverable".  I cannot private message the team.  I have contacted customer support and they created a ticket.  In the past the tickets have never been resolved. 

Regular Visitor

Re: Comcast blocking Bank Of America emails

Just posting here to "close" out this issue from my perspective. In addition to these forum communications, I also direct messaged (Twitter) the @comcastcares Twitter site and after several back and forths, they opened a ticket and the team called me back, I explained it to them again, and they "reset" the email account from there end. Then they had me try to have BofA send a verification alert and it came through fine. Case soved for now :-)

Regular Visitor

Re: Comcast blocking Bank Of America emails

I am also not receiving any emails from Bank of America. Also when I attempt to open any emails that were previously received and stored in folder, they will not open and, in fact, the whole page freezes. I then have to open task manager to close internet entirely. What is going on? How do I fix? I am not receiving any alerts, statements, etc.....