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Re: Can I move an existing Comcast e-mail address to my Comcast account?

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Re: Can I move an existing Comcast e-mail address to my Comcast account?

I wish I could find Holly! I've now spent an hour trying to get techs to understand that I'm transferring my existing Comcast email to another existing Comcast account due to combining households. When the second person finally understood, her answer was, "That's just not gonna happen." According to her, it just can't be done.

 

Alas, when I called Comcast to discontinue my service earlier this month, THAT person told me it would be no problem at all as long as I and the other existing account holder called together within 30 days of my account closing.

 

Oh, and when I called today, the automated system couldn't locate my account by its account number or by my phone number.  And just to top it off, my account balance shows I'm being billed through September for an account cancelled in August.