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Problems opening emails

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New Poster

Problems opening emails

I am trying to access my email from a hotel.   I sign in to Xfinity.com, click on the EMAIL icon, and I get a spinning blue circle for about five minutes and then it times out.   If I click on VIEW INBOX the same thing happens.  Any suggestions?

 

Accepted Solution

Re: Problems opening emails


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

As a temporary work-around, you could try using the very basic m.comcast.net/m---just type that into your address bar while signed in to the account, and hit return.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".

View answer in context
Email Expert

Re: Problems opening emails


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

As a temporary work-around, you could try using the very basic m.comcast.net/m---just type that into your address bar while signed in to the account, and hit return.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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New Poster

Re: Problems opening emails

Thank you!  The temporary way allowed me to open my emails.  

Regular Visitor

Re: Problems opening emails

I had the same same problem (Windows Vista, IE9).

Manually updating Java (to Version 8, Update 40) solved the problem for me.

Hope this works for you as well.

 

Contributor

Re: Problems opening emails

Accessing email using hotel wifi:

Is this safe or recommended thing to do without a VPN tunnel?