Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Problem downloading e-mail to MS Outlook 2007

New Poster

Problem downloading e-mail to MS Outlook 2007

I am having trouble getting e-mails to download from the Xfinity e-mail server to MS Outlook 2007 on my home computer. 


When away I look at my e-mail with either a Samsung S5 phone or a Kindle Fire.  When I get home I go through the e-mail listing on the Xfinity website, deleting those I don't want to download to my home computer, sign out of Xfinity, and open Outlook to download the e-mails.  But many do not download!  Either the phone or the Kindle must be putting some sort of "latch" on the e-mails when I read them.  I must then go back into Xfinity's e-mail server and re-send these e-mails to myself. 

I phoned Xfinity Customer Support & didn't get any answers from the rep I spoke with. 


Anyone else having this problem?  Anyone have a fix?