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Primary User

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Primary User

In My Account, I discovered that I am listed as a secondary user but i should be the primary user. How can I find out who is the primary?

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Re: Primary User

Use the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement.