Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,156

members

76

online now

1,954,029

discussions

Top

Preferred contact email address

New Poster

Preferred contact email address

I don't use comcast email.  How do I change the "Preferred contact email address" to one I use?

 

Thanks!

Service Expert

Re: Preferred contact email address


orionw1 wrote:

I don't use comcast email.  How do I change the "Preferred contact email address" to one I use?

 

Thanks!


Log into your account online and goto:  https://customer.xfinity.com/Secure/UserSettings/

At the botom of that section you will find Contact Emails

Enter your non-Comcast email address and select it as preferred.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Gold Problem Solver

Re: Preferred contact email address


orionw1 wrote: I don't use comcast email. ...

If you don't check your Comcast email it's a good idea to forward it to an address you do check. Once in a long while they send out stuff that's actually important. You can set up forwarding by logging in to https://customer.xfinity.com/Secure/UserSettings/ with your Primary Comcast user ID.