Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,810,067

members

46

online now

1,955,249

discussions

Top

Policy allowing Comcast.net email address retention after discontinuing service

ANSWERED
Contributor

Policy allowing Comcast.net email address retention after discontinuing service

I was surprised to run across a support document stating that in mid-2016, Comcast started allowing people to keep their Comcast.net primary and secondary email accounts active even after discontinuing Xfinity internet service (as long as certain very-reasonable email-account usage-frequency requirements are met).  While I'm definitely not planning on terminating service any time soon, I was pleased to learn this.

 

My question:  Was this change made as a result of a government law or regulation?  If so I am concerned about whether the policy will continue, because the Trump administration has been systematically eliminating/weakening regulations intended for consumer protection, especially those implemented by the Obama administration. (One recent high-profile example is the elimination of net neutrality.)  Of course, if the email-account-retention *was* strictly Comcast's (laudable) decision rather than government-mandated, I assume Comcast could be free to reverse it at any time.

 

Thanks.

Accepted Solution

Re: Policy allowing Comcast.net email address retention after discontinuing service

Just a Comcast decision.

View answer in context
Service Expert

Re: Policy allowing Comcast.net email address retention after discontinuing service

Just a Comcast decision.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark a Best Answer!solution Icon

Contributor

Re: Policy allowing Comcast.net email address retention after discontinuing service

That's the answer I was hoping for.  Thanks.