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Please help me find my emails!

New Poster

Please help me find my emails!

Hello....

On April 7th, I logged into my Xfinity Connect email and noticed all of the messages in my Inbox were missing.  I then looked through all of my personal folders and they were empty too.

I have logged numerous tickets with Xfinity and no one is able to help me.  The Techs I have spoken to give me basic instruction and nothing more than that.

Any ideas?  Have you ever heard of this happening to anyone else?  We are talking about 100s of saved messages in over 38 personal folders.

Any help would be greatly appreciated!

Email Expert

Re: Please help me find my emails!

The only thing I can suggest is that you call Comcast security and ask them to look at the account.  It's also possible your account has been compromised.  I would also run a scan of your system with your A/V software, and change the password for the account.

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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