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Personal Mailboxes

New Poster

Personal Mailboxes

My personal mailboxes disappeared today. How do I recover them?

Email Expert

Re: Personal Mailboxes

You need to clarify what you mean by "Personal" mailboxes.  Are you talking about something in the Comcast webmail, or an email client or what?




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New Poster

Re: Personal Mailboxes

In Xfinity e-mail, there are 5 standard mailboxes for all users; Inbox, Sent, Drafts, Spam and Trash. The user can add additional Mailboxes which appear below the Trash mailbox. I had created 3 such mailboxes which I had for well over a year and they just disappeared between yesterday and today.

 

As I had stored work and persoanl e-mails that I wanted tro save in these mailboxes. I want to recover them.

 

PS: Nothing appears in my Trash or or Spam boxes related to these mailbox folders.

Gold Problem Solver

Re: Personal Mailboxes

Those are called FOLDERS that you created.  Look at the list and see if there is a black arrow.

If there is,malice it to see if the Fooders appear as sub folders.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: Personal Mailboxes = Folders I created

I don't know how to check if I use Xfinity lite or the full version. 

 

I connect to Xfinity through Google Chrome and haven't done aanything new to my cache files. My PC runs on Windows 7.

 

The mailboxes or folders I created to store my e-mails disappeared 2 days ago for no apparent reason. I called comcast and they basically had no idea what could have happened. They told me to check after about an hour and that they would call me back but they never did.

 

 

New Poster

Re: Personal Mailboxes = Folders I created

I don't use e-mail client. I only use the e-mail that comes from Xfinity.

Email Expert

Re: Personal Mailboxes = Folders I created

If you are using only Chrome to access your Comcast email, then the default is the Full version of Xfinity Connect.  At the top of the Folders pane to the left of your screen, look at "Mailboxes".  To the left of that word, look for a very small black arrowhead.  It looks like this-------------

 

Screen Shot 2016-01-05 at 7.32.02 PM.jpg

 

Click on that and see if your missing folders reappear.  Look for the same kind of arrowhead next to any other folder in your list of local folders to do the same thing.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon

New Poster

Re: Personal Mailboxes = Folders I created

I did what you said by clciking on the down button next to mailboxes. Nothing appeared.

 

There were no down buttons next to any of the other folders.

 

Don't know what to do at this point but I appreciate you trying to help.

 

Regards