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Password recovery options

New Poster

Password recovery options

I have multiple email addresses with Xfinity.

Password recovery option problems:

1. I only have my email addresses with Xfinity yet for the recovery option it require an email address that is not Xfinity.

2. It will only allow me to use my cell phone for the password recovery option for one address.

 

Bronze Problem Solver

Re: Password recovery options

The password recovery options leave a lot to be desired.  They were based on assumptions not based in reality for many of us.  At least you can bypass them. 

Email Expert

Re: Password recovery options

Password recovery option problems:

1. I only have my email addresses with Xfinity yet for the recovery option it require an email address that is not Xfinity.

2. It will only allow me to use my cell phone for the password recovery option for one address.

 


You need to use non-Comcast email addresses for security reasons.  If one of your Comcast accounts were to be compromised, they would all be in danger with the recovery addresses all from the same provider.  As for the phone thing, keep in mind that the intent of having 7 possible accounts is so that people in the same household can each have their own.  Presumably each would have their own cell phone (if any), and that's probably why you an only use your number on one account.  I have 4 Comcast accounts at the moment, each using a recovery address from other email providers.




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Contributor

Re: Password recovery options

your "explanations" notwithstanding, as an earlier poster noted, the assumptions are not based in reality

 

no amount of "explanation" can justify a poor design